1. Are you a manufacturer or a trading company?
We are a professional manufacturer of mining equipment with our own factory and production facilities. We have many years of experience in equipment manufacturing and international export.
2. Can you provide customized equipment or production lines?
Yes, we can customize equipment and complete production lines according to your raw materials, required capacity, site conditions, and finished product requirements.
3. What information do you need before providing a quotation?
To recommend suitable equipment and provide an accurate quotation, we usually need the following information:
Type of raw material
Required production capacity (tons per hour)
Feeding size and final product size
Project location or site conditions
Power supply requirements
4. How long is the production time?
Normally, standard equipment can be delivered within 7–15 days. For customized machines or complete production lines, the production time depends on the project requirements.
5. Do you provide installation guidance?
Yes, we can provide detailed installation drawings, operation manuals, and online technical support. If required, we can also arrange engineers to guide installation and commissioning.
6. What about the quality of your machines?
All our machines are manufactured with strict quality control standards. Each machine will be carefully tested before delivery to ensure stable performance and reliable operation.
7. Which countries have your machines been exported to?
Our equipment has been exported to many countries in Asia, Africa, South America, the Middle East, and Europe, and has received positive feedback from customers.
8. What after-sales service do you provide?
We provide comprehensive after-sales service, including technical support, spare parts supply, maintenance guidance, and long-term service support.